Shipping & Delivery
Subject to the provision of full payment and compliance with this Agreement, we will supply the products shown on your order confirmation.
We endeavor to dispatch shipments within two working days of your order payment settlement. Once a shipment has been made, you will be notified via the email address supplied at the time of ordering. The shipment notification will also include any tracking information when available.
We will use our reasonable endeavours to meet stated timeframes for delivery. However, many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our stated time frames without notice to you.
Returns & Replacements
Bliss Essentials Australia will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction. For instructions on how to return such products, please read “Returns of Opened Product” below.
Return / Exchange Policy for Unopened and Intact Product
If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact Bliss Essentials product can be returned to us for a refund or exchange under the following conditions:
- Products must be unopened and in the original condition.
- Products must be sent back within 7 days from original receipt of goods.
- Your proof of purchase / order information must also be included in the return.
Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards. The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.